Frequently Asked Questions

M.W.S Cellars

M.W.S Cellars is brought to you by the people behind Melbourne Wine School, and is a new place to buy wine online.
We offer delicious wines that are hand selected by our team and which are thoughtfully and carefully produced from around the world.

We are lucky enough to have travelled the world meeting passionate winemakers from all over! We make selections based on their great work and each wine has been tasted by our team and chosen because we think it’s worth getting to know.


The M.W.S Cellars wine club was created to highlight the wines we love and encourage everyone to learn more about them.
Each quarter features a different grape variety, country or region, delivered straight to your door.

For further information, visit our Wine Club page.


For all orders over $250 we offer free shipping to most parts of Australia.*
We do not currently ship to NT or WA. If you require shipping to either of these states, please get in touch.

For all other orders under $250 there is a flat $15 delivery charge.

We do not currently ship to Post Office Boxes.

We will aim to dispatch all orders as soon as possible. However we will not ship on weekends or Public Holidays. All orders placed on these days will be shipped on the next possible business day.

We do not currently offer overseas shipping services. If you would like to ship to another country, please get in touch.


We are happy to hold orders during weather extremes at no additional cost. Once temperatures are more suitable we will proceed to ship your order.

Payment And Returns

We will take upmost care to ensure that your order reaches you in excellent condition and we do understand that accidents can happen from time to time. Should you need to return a product we will do our very best to rectify the situation for you.

For faulty wine we require at least ¾ remaining of the original bottle and you must return the bottle in to be inspected.

To start a return, you can contact us at


If the order has been dispatched we are unable to cancel your order.


M.W.S Cellars is happy to accept returns of unopened wines up to 14 days after the date of sale.

Please note, the original sales receipt is required.

We will aim to have all refund requests actioned within 24 hours of your request.
Once approved, please allow 1-4 business days for refund to be reflected in your account.